The AI Claims Intelligence Workspace
Every document understood. Every decision informed. Every claim connected.
Claims professionals are drowning in documents
Point solutions for each step create a fragmented stack. Legacy platforms bolt AI onto decades-old architecture. The result: 80% of carriers deploy AI. Only 7% scale it.
10–15
documents per claim, processed manually
17
disconnected data sources per carrier
15–20 min
per FNOL just to validate what should be obvious
From document to decision in minutes, not hours
One workspace replaces your claims AI stack. The entire pipeline is AI-native — not AI bolted on.
Ingest
Documents arrive in any format — email, fax, uploads, EDI feeds. Charterwell normalizes and classifies them automatically.
Understand
AI reads, classifies, and extracts — understanding context, not just text. 50+ P&C document types with insurance-specific intelligence.
Route
Claims triaged and assigned to the right adjuster based on coverage type, complexity, and carrier-specific rules.
Check
Compliance verified against 50-state rules and carrier playbooks. Every decision documented for audit trail.
Act
Adjusters work in a unified workspace with full claim context. No more alt-tabbing between 12 tools.
Built for claims. Built for carriers.
Not a point solution. Not a bolt-on. Built from the ground up around intelligence.
Document Intelligence Engine
AI that doesn't just extract data — it understands what documents mean for your claim. Context-aware extraction across 50+ P&C document types.
95%+ extraction accuracy
Playbook System
Carrier-specific rules encoded as living playbooks. Adjudication logic, compliance requirements, escalation triggers. Your institutional knowledge, systemized.
50-state compliance
Unified Workspace
One environment where claims professionals think, decide, and act. Every document, decision, and workflow — connected.
< 3 min FNOL triage
Enterprise Integration
Connects to Guidewire, Duck Creek, and major core systems. Charterwell is your system of intelligence — not a replacement for your system of record.
60–90 day pilot
The document layer is the foundation
Every claims decision starts with understanding documents. No one owns this layer today. Charterwell does.
85%
processing time reduction
40%
claims cycle time reduction
$80B
annual U.S. insurance fraud addressed
“88% of insurers say they are deploying or planning to deploy AI. Only 7% have successfully scaled it into production. The gap between intent and execution is enormous.”
Now accepting design partners
Shape the future of claims intelligence
We're working with a select group of P&C carriers to build the claims workspace the industry needs. Design partners get early access, direct product influence, and measurable ROI within 90 days.
- Early access to the Charterwell platform before general availability
- Direct input into product roadmap and feature prioritization
- Dedicated onboarding and integration engineering support
- Preferred pricing locked in at design partner rates
See Charterwell in your workflow
60–90 day pilot. One claim type. One geography. Measurable ROI before enterprise commitment.
Request a Demo