Built for how you work
Whether you lead claims strategy, own the technology stack, or run daily operations — Charterwell is designed for your specific challenges.
For Claims Leaders
VP Claims & Chief Claims Officers
Cut your claims cycle time in half without adding headcount
Your combined ratio is under pressure. Experienced adjusters are retiring faster than you can hire. And every board meeting asks the same question: where's the AI ROI? Charterwell gives you measurable impact from day one.
FNOL triage takes 15–20 minutes per claim
AI-powered triage in under 3 minutes — documents classified, data extracted, adjuster assigned
Experienced adjusters spend 40% of their time on data entry
Automated document understanding frees adjusters to focus on complex decisions
Claims cycle time is too long to be competitive
40% end-to-end cycle time reduction through continuous document processing
Leakage from inconsistent adjudication across the book
Carrier-specific playbooks ensure every claim follows your rules, every time
40%
cycle time reduction
< 3 min
FNOL triage
85%
processing time saved
For CIOs & CTOs
Technology & Digital Leaders
One workspace replaces your claims AI stack
You've been asked to consolidate vendors, reduce integration complexity, and deliver AI at scale — all while maintaining SOC 2 compliance and keeping the lights on. Charterwell is the platform that makes vendor consolidation real.
10+ AI point solutions that don't talk to each other
One workspace that owns the full document lifecycle — ingest, understand, route, check, act
12–24 month integration timelines for new AI tools
60–90 day pilot deployment. Pre-built connectors for Guidewire and Duck Creek
Security and compliance concerns with each new vendor
SOC 2 Type II architecture. Data never leaves your environment. Full audit trail
AI tools that require constant tuning and maintenance
Insurance-native AI that understands 50+ P&C document types out of the box
60–90 day
pilot deployment
50+
document types
SOC 2
compliant
For Claims Operations
Directors & Team Leads
Your examiners deserve better than alt-tabbing between 12 windows
You see the inefficiency every day. New adjusters take months to get up to speed. Experienced adjusters waste hours on data entry. And when audit season comes, pulling compliance documentation is a scramble. Charterwell changes the daily experience of claims work.
New adjusters take 6–12 months to handle claims independently
AI-assisted workflows guide new adjusters through carrier-specific processes from day one
Inconsistent decisions across the team
Playbook-driven adjudication ensures consistency without removing human judgment
Compliance documentation is manual and error-prone
Every decision automatically documented. Audit-ready compliance trail built in
Straight-through processing is a dream, not a reality
Simple claims auto-processed end-to-end. Complex claims get experienced adjusters with full context
85%
processing time saved
50-state
compliance built in
100%
audit trail coverage
See Charterwell in your workflow
We tailor every conversation to your role and your claims operation. No generic demo.
Request a Demo