We're building the Claims Intelligence category
Insurance runs on documents. Every claim starts with a stack of unstructured paper: police reports, medical records, policy declarations, damage photos, repair estimates, adjuster notes, compliance filings. A single P&C claim touches 10–15 documents. Complex commercial claims touch hundreds.
We built Charterwell because we believe the document layer is the foundation of every claims decision — and no one owns it today. Point solutions solve one step. Legacy platforms bolt AI onto decades-old architecture. The workspace — the operating system for insurance document workflows — does not exist yet.
Until now.
Why now
AI capability threshold crossed
Large language models and vision models can now process insurance documents with the accuracy the industry demands.
Workforce crisis accelerating
Experienced adjusters are retiring. New adjusters take years to train. AI is the only way to maintain quality as headcount declines.
Regulatory pressure increasing
State departments demand faster resolution, better fraud detection, and more rigorous compliance documentation.
The team
Insurance expertise meets AI expertise. We've built vertical AI platforms for document-heavy, regulated professions before — and we're doing it again for insurance.
Get in touch